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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Leaseholders' handbook

Useful contact details

Age UK
t: 01603 496333

Anglian Water
t: 0345 791 9155

Cabinet member for social housing
t: 0344 980 3333

Citizens Advice
t: 03444 111 444
e: public@ncab.org.uk

First-tier Tribunal (FtT)
Cambridge County Court 197 East Road 
Cambridge
CB1 1BA
t: 01223 841524
f: 01264 785129
e: rpeastern@justice.gov.uk

Leasehold Advisory Service (Lease)
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
t: 0207 832 2500

Local Government Ombudsman 
t: 0300 061 0614

National Grid UK (gas leaks)
t: 0800 111 999

Norwich City Council emergency out of hours number
t: 01603 412180

Norwich City Council home ownership team
t: 0344 980 3333

Norwich City Council customer contact team
t: 0344 980 3333
Text Relay users (for people who are hearing impaired): 18001 0344 980 3333

OFGEM (gas and electricity complaints)
t: 0207 9017 000

OFWAT (water complaints)
t: 0300 034 2222

POST&PARCEL (post complaints)
t: 01628 642910

Further information

For further information please visit the leaseholders' pages or phone the customer contact team on 0344 980 3333.

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