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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Leaseholders' handbook

Useful contact details

Age UK
t: 01603 496333

Anglian Water
t: 0345 791 9155

Cabinet member for social housing
t: 0344 980 3333

Citizens Advice
t: 03444 111 444
e: public@ncab.org.uk

First-tier Tribunal (FtT)
Cambridge County Court 197 East Road 
Cambridge
CB1 1BA
t: 01223 841524
f: 01264 785129
e: rpeastern@justice.gov.uk

Leasehold Advisory Service (Lease)
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
t: 0207 832 2500

Local Government Ombudsman 
t: 0300 061 0614

National Grid UK (gas leaks)
t: 0800 111 999

Norwich City Council emergency out of hours number
t: 01603 412180

Norwich City Council home ownership team
t: 0344 980 3333

Norwich City Council customer contact team
t: 0344 980 3333
Text Relay users (for people who are hearing impaired): 18001 0344 980 3333

OFGEM (gas and electricity complaints)
t: 0207 9017 000

OFWAT (water complaints)
t: 0300 034 2222

POST&PARCEL (post complaints)
t: 01628 642910

Further information

For further information please visit the leaseholders' pages or phone the customer contact team on 0344 980 3333.

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