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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Leaseholders' handbook

Communal aerials

Some council buildings have television services provided by a contractor. Any faults with the communal TV service should be reported online or to the customer contact team on 0344 980 3333.

Under the terms of your lease, you must not attach any television, radio or telephone equipment (including aerials or dishes) to the outside of your building unless you get the written permission of the council first. Any requests must be put in writing to the home ownership team. Different types of building are covered by different planning rules.

If you are unsure or require any further advice please contact the customer contact team on 0344 980 3333.

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