Some properties have a caretakers service. Most sites receiving this service are visited fortnightly. Where you have a caretaker visiting your site every day, their contact details will be displayed in the ground floor communal area, on a notice board or other suitable location. Alternatively you can complete the contact us form or telephone 0344 980 3333 to report any issues.
The following services are carried out to the communal areas (where applicable):
- cleaning stairs and landings
- cleaning lifts and communal floors
- unblocking chutes (where possible) and tidying bin rooms
- reporting large items of rubbish
- removing minor graffiti and reporting major graffiti
- removing litter
- reporting vandalism
- reporting repairs to communal areas
- responding to incidents of security and emergencies
- monitoring estate services such as refuse collection and communal area window cleaning.
If you receive this service your share of the cost will be included in your service charges.
