Skip to content Skip to search
My Norwich
Website temporarily unavailable from 9:30am Saturday 23 November

Our website will be unavailable from 9:30am to 10:30am on Saturday morning. We apologise for the inconvenience.

Leaseholders' handbook

Ordering a repair

The easiest way to report a repair is online. Alternatively call the customer contact team between 9am and 4pm, Monday to Friday. You should contact us if you need assistance with any of the following:

  • repairs to communal lighting
  • issues regarding the maintenance of the communal gardens
  • queries or concerns about the collection of domestic refuse or recycling
  • to arrange collection of unwanted household items (there will be a charge for this service)
  • communal heating system breakdowns

For any emergency works required outside of the opening times, please contact the council’s emergency out of hours service on 01603 412180.

Feedback button
Feedback button