Repairs to communal areas or to the structure of the building should be reported to the customer contact team on 0344 980 3333.
Leaseholders are recharged for repairs – repairs to an individual property are charged in full, and block or estate repairs are charged at a proportion of the cost.
If the repair is necessary as the result of an insured peril, leaseholders may be able to claim on the buildings insurance. Please note – wear and tear is not an insured peril.
