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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

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Voter ID Frequently Asked Questions

What forms of ID are acceptable as Voter ID?

Acceptable forms of photo ID include:

  • Passport issued by the UK, any of the Channel Islands, the Isle of Man, a British Overseas Territory, an EEA state or a Commonwealth country
  • Driving licence issued by the UK, any of the Channel Islands, the Isle of Man or an EEA state
  • Biometric immigration document
  • Identity card bearing the Proof of Age Standards Scheme hologram (a PASS card)
  • Ministry of Defence Form 90 (Defence Identity Card)
  • Blue Badge
  • National identity card issued by an EEA state
  • Older Person’s Bus Pass
  • Disabled Person’s Bus Pass
  • Oyster 60+ Card
  • Freedom Pass
  • Scottish National Entitlement Card issued in Scotland
  • 60 and Over Welsh Concessionary Travel Card issued in Wales
  • Disabled Person’s Welsh Concessionary Travel Card issued in Wales
  • Senior SmartPass issued in Northern Ireland
  • Registered Blind SmartPass or Blind Person’s SmartPass issued in Northern Ireland
  • War Disablement SmartPass or War Disabled SmartPass issued in Northern Ireland
  • 60+ SmartPass issued in Northern Ireland
  • Half Fare SmartPass issued in Northern Ireland
  • Electoral Identity Card issued in Northern Ireland
  • Voter Authority Certificate or a temporary Voter Authority Certificate

Can I use out of date ID?

You can still use your photo ID if it's out of date, as long as it looks like you.

The name on your ID should be the same name you used to register to vote.

Can I use a photocopy of my ID, or a photo of my ID on my phone?

No. You must bring the original ID with you to vote at the polling station. We cannot accept copies, or photographs of ID.

What if I haven't got an acceptable form of ID?

You can apply for a free voter ID document, known as a Voter Authority Certificate, if:

  • you don't have an accepted form of photo ID
  • you're not sure whether your photo ID still looks like you
  • you're worried about using an existing form of ID for any other reason, such as the use of a gender marker

You need to register to vote before you apply for a Voter Authority Certificate.

What if a voter is transgender or non-binary and hasn't got ID with the correct name or photo?

You can apply for a free voter ID document, known as a Voter Authority Certificate. For this document, you will need to provide an up-to-date photograph.

Your name on the electoral register can be updated by providing evidence of a name change – such as a deed poll. To do this, you should email us at elections@norwich.gov.uk or call 0344 980 3333.  

My photo ID is in an old name - what do I do?

Your ID in your former name is still acceptable (as long as it still looks like you)  but you'll need to bring evidence of your name change  (eg marriage certificate or deed poll) to the polling station as well.

I’m a postal voter – do I need to have Voter ID?

No. You do not need Voter ID if you vote by post.

I need to arrange a proxy vote – what do I do about Voter ID?

When you appoint someone to vote on your behalf, they will need to have their own photographic Voter ID when they cast your vote.

I'm registered to vote anonymously – how does voter ID work for me?

If you're registered to vote anonymously and want to vote in person, you'll need to apply for an Anonymous Elector's Document.

Find out more about: registering to vote anonymously and how to vote anonymously.

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