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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Apply for housing

Who can apply to join the Home Options scheme

To apply you have to meet the qualifying criteria.

If you do not qualify you will not be accepted on the Home Options scheme.

You can apply if:

  • you are aged 18 or over, and
  • you have a local connection to the area i.e have lived in Norwich continuously for six months.

You cannot apply if:

  • you are subject to immigration control
  • you have been involved in antisocial behavior in a previous property
  • you have breached your tenancy conditions with a previous landlord
  • you have been rehoused through the Home Options scheme in the last 12 months, unless your circumstances have changed.
  • you are undergoing a Right to Buy or mutual exchange.

If you live outside Norwich

If you do not live in Norwich you cannot apply to join the Home Options scheme unless:

  • you are aged 60 and over requiring sheltered accommodation
  • you come within the armed forces covenant
  • there are exceptional circumstances which require you to live in Norwich.

If you have any queries about your local connection, please contact us on 0344 980 3333.
 

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