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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Find a home

Manage your tenancy online

Check your rent balance and report repairs through the Housing Online section of My Account.

See our step by step guide to accessing Housing Online.

Gold standard awarded to homelessness services

Our housing options team has been awarded gold standard status by the National Practitioner Support Service (NPSS) for providing the council’s high quality housing advice, Home Options allocations scheme and support for vulnerable people. Read about the award

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