Skip to content Skip to search
My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Fixed penalty notices

How to pay a fixed penalty notice

Online

Pay online

By telephone

Call 0344 980 3333 between 9am and 4pm, Monday to Friday (excluding bank holidays) and select the option ‘to speak to an adviser’ to make a payment by debit or credit card.

By post

Please do not send cash in the post.

Write the notice number and your name and address on the reverse of the cheque.

We are unable to accept post dated cheques.

Cheques must be payable to Norwich City Council and sent to:

Customer contact team
Norwich City Council
City Hall
Norwich
NR2 1NH

Privacy notice

Read our privacy notice for details of what we do with your personal data when you use this service.

Feedback button
Feedback button