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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Disrepair and keeping safe in your home

Safe at Home grant

Safe at Home is a grant of up to £2,500 to pay for essential emergency works to keep you safe and well at home.

Examples include heating breakdowns, electrical testing, structural surveys, leaks and other essential works. All work is arranged by a caseworker and completed by our team of contractors.

This is a small grant to help vulnerable adults make their homes safe to live in. 

How to apply

To apply for a Safe at Home grant, complete our Healthy Homes referral form.

If you are not eligible for a safe at home grant other assistance may be available to you

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