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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Tenant Engagement Strategy 2023-26

Regulations

Regulatory standards

Public body that sets standards that social housing providers must comply with.

Grenfell and building safety

Dame Judith Hackitt’s review of building regulations.

Social Housing White Paper

Charter of seven commitments that social housing tenants should be able to expect from their landlord.

Social Housing (Regulation) Bill

Bill to enact legislative changes to reform the way tenants influence social housing services.

Housing Ombudsman

Resolve disputes involving the tenants of social housing providers.

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