Sheltered Housing:
- 915 sheltered housing properties across 26 schemes.
- Sheltered housing support officers continued to provide support throughout the year to tenants who needed it.As part of our rolling programme of improvements four sites had upgrades to the alarm equipment.
- Appello replaced Careium as our 24/7 alarm monitoring provider
Specialist support team
- The role of the specialist support team is to support tenants to:
- reduce the risk of them abandoning a property or being evicted
- increase their ability to manage a healthy tenancy.
- Some tenants have multiple and complex needs, which can increase the likelihood of tenancy related difficulties.
Issues include unmanaged mental health, domestic abuse, substance use, financial hardship and social isolation.
- The team supported 219 residents in 2023-24
- 67% of tenants the specialist support team supported were referred to a range of partner agencies. Referrals were made to social services, Change Grow Live, money and budgeting advice, Men’s Shed, Wellbeing Service, mental health services, Turn the Tides, Moving forward, Green Light Trust, Norfolk Assistance Scheme.
- 93% of tenants supported in 2023/24 had rent payment plans in place and reduced rent arrears when work with the specialist support team ended.
Customer service
The majority of council services, including non-emergency repairs, can be accessed through simple forms on our website:
- Visit www.norwich.gov.uk/councilhomes to access information relevant to council tenants and leaseholders.
- All tenants can sign up for My Account (www.norwich.gov.uk/MyAccount) to:
- Keep track of rent payments
- Report non-urgent repairs
- Access benefits and council tax information and forms
