How to manage your benefit claim

You can now manage your Housing Benefit and Council Tax Reduction claims online using our benefits portal.

In Benefits Online you can:

• View real time information on your claim 
• Sign up to e-notifications – be alerted when decision letters are available to view 
• View and update the information that we currently have registered for you

How to sign in to Benefits Online

1. Go to: www.norwich.gov.uk/MyAccount and click 'Access Benefits Online'
2. To view your claim: Click ‘View my claim summary and letters’ — you will be asked for some security information. 
3. To access your letters: Click ‘Register for online letters’, enter your security information. Go back to 'View my claim summary and letters’ and you will be able to see your letters.