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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Difficulty paying Council Tax

Deductions from your wages or benefits

We can order your employer to deduct a regular amount from your wages towards your unpaid Council Tax. This is called an Attachment of Earnings Order.

The tables below show the percentages deducted, which are set by government.

If you are paid weekly

Net earnings Deduction rate
below £75 no deduction can be made
£75 to £135 3%
£135 to £185 5%
£185 to £225 7%
£225 to £355 12%
£355 to £505 17%
above £505 17% for the first £505 and 50% for the remainder

If you are paid monthly

Net earnings Deduction rate
below £300 no deduction can be made
£300 to £550 3%
£550 to £740 5%
£740 to £900 7%
£900 to £1,420 12%
£1,420 to £2,020 17%
above £2,020 17% for the first £2,020 and 50% for the remainder

Deductions from benefits

We can apply to the Department for Work and Pensions to make deductions from the following benefits:

  • Jobseekers' Allowance
  • Income Support
  • income-related Employment and Support Allowance
  • Pension Credit
  • Universal Credit

The deduction will be paid over to us until the debt is cleared.

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