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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Clinical, hazardous and trade waste

Clinical, hazardous and DIY waste is not accepted in the household waste collections in Norwich

Disposing of clinical waste

This is usually associated with medical needs like wound dressings. If treatment has been prescribed, you or your surgery/hospital will need to make arrangements for proper disposal.

Please get in touch using the contact us form, or by calling 0344 980 3333, to make arrangements for collection in other circumstances.

Sharps disposal

If you self-administer injected medication, you can take your sharps waste to a number of pharmacies in Norwich.
With the support of these pharmacies, we have started a service to make sure that safe, free disposal of sharps waste is available to residents.

Please check the table below to see which pharmacy in your area is offering this service.

Pharmacy Address Postcode
Boots 34-36 London Street NR2 1LD
Lloyds 22 West End Street NR2 4JJ
Lloyds 2 Mandela Close NR3 3BA
Boots 562A Dereham Road NR5 8TU
Boots 11-12 Anglia Square NR3 1DY
Boots Unit 5, Riverside Retail Park NR1 1WR
Morrisons 4 Albion Way, Riverside Retail Park NR1 1WU
Boots The Castle Mall Shopping Centre NR1 3DD
Boots 78 Hall Road NR1 3HP
Boots Bowthorpe Main Centre NR5 9HA

Hazardous waste

If you have paint in good condition, you could offer it to friends and family or advertise on community notice boards such as Freegle and Gumtree

If you cannot reuse your paint – remove the lid and dry it out (if necessary by adding something absorbent, like cat litter). Once dry, you can put the paint cans in your general waste bin. You can also take your paint along to one of the household hazardous waste days held annually at some recycling centres.

Household hazardous waste days

These are held by Norfolk County Council on specific weekends in early autumn each year. They allow you to dispose of certain hazardous household items at specific recycling centres free of charge. For more information visit Norfolk County Council's website.

Business and Trade Waste Service

This service is for small businesses and tradespeople who don't have the volume of waste to justify a full commercial collection. 

Charities and small businesses, such as house clearance, gardening, cleaning and home improvement traders, can pay to dispose of green waste, construction and demolition waste, and more.

In Norwich, business and trade waste is accepted at the Norwich North and Norwich South recycling centres.

Starting from 1 November 2024, there will be changes to how business and trade waste is charged. For details, visit Norfolk County Council's business and trade waste page.

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