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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Event management privacy notices

Booking of Events Privacy Notice

About us

Norwich City Council is the data controller for events managed by the council and we process your information under contract. You may contact our data protection and information security officer by emailing DPO@norwich.gov.uk or by calling 0344 980 3333.

What will we do with your data?

We use it during processing of event management. We intend to keep your data for six years as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data? 

We would not be able to continue to include you in the event.

How will we share your data?

Information provided for events is shared internally with the HR team and externally with a number of listed organisations, depending on the event. A full list may be obtained here. Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.

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