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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Set up a Direct Debit

Use this form to set up a new Direct Debit for housing rent, garage or parking post rent.

Follow the links to set up a Direct Debit online for council tax or business rates.

Banks and building societies may not accept Direct Debit instructions for some types of account. 

Your payment is protected by the Direct Debit guarantee.

Confirmation of your Direct Debit instruction will be sent to you, via email, within three working days or no later than 10 working days before the first collection.

Data protection and fraud prevention

The information given on this form may be held on computer to enable the council to meet its statutory duties. We may use the information you have provided to prevent and detect fraud.

We may also share this information with other councils or agencies that handle public funds.

Please note: when you start the form you must continue to the end and submit it. You have 30 minutes to fill out each page and you will not be able to save the form and come back later.


Privacy notice

Read our privacy notice for information about what we do with personal information.

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