Using this website
This accessibility statement applies to the Resident Portal website (Your bins) at https://bnr-wrp.whitespacews.com/#!
This website is provided by Norwich City Council. It is built and maintained by a third party supplier on our behalf.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts;
- zoom in up to 300% without the text spilling off the screen;
- navigate the website using just a keyboard;
- navigate the website using speech recognition software; and
- listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2 at AA level. We know some parts of this website are not fully accessible, as follows:
- When using a screen reader with the Chrome browser, the keyboard navigation of drop-down list selectors is impaired by the narration tool.
- The purpose of the missed bin comment and tick box fields are not declared to screen readers with Chrome browser.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email webgroup@norwich.gov.uk
If you need information on this website in a different format email webgroup@norwich.gov.uk
We’ll consider your request and get back to you in five days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Norwich City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant on Microsoft Edge browser with the Web Content Accessibility Guidelines version 2.2 AA standard, and partially compliant on other browsers, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
When using a screen reader with Chrome browser:
- The keyboard navigation of drop-down lists is impaired. This interferes with selecting items using arrow keys and violates keyboard accessibility. This fails WCAG 2.2 success criteria 2.1.1 Keyboard.
- Screen readers may not be able to report the number of list items. This fails WCAG 2.2 success criteria 4.1.2 Name, Role, Value.
- Missed bin comment and tick box fields do not declare their purpose to screen readers. This fails WCAG 2.2 success criteria 1.3.5 Identify input purpose.
The known issues above will be addressed in the next release of this portal and planned for November 2025.
Preparation of this accessibility statement
This statement was prepared on 24 February 2025. It was last reviewed on 24 February 2025.
The website was last tested in February 2025.
The test was carried out by by Whitespace Work Software Ltd and included all pages and all content using a variety of test tools including SiteImprove and Silktide.
The testing of the 3rd party linked payment pages is outside the scope of Whitespace Work Software Ltd.
