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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Healthy homes

Healthy Homes is a scheme that aims to help you to remain living independently in your home.

Our dedicated team of case workers, surveyors, assistant practitioners and occupational therapists have considerable experience helping homeowners and tenants of all ages to arrange adaptations or improvements to enable them to remain living in a safe and secure environment. 

Our team will explore what financial assistance is available to you, this may be a grant, a loan or funding from charitable organisations. 

You can refer yourself, or a family member, friend, or health professional can refer you. 

More information on the grants and works we are able to complete can be found below. 

The financial assistance policy details the assistance available from the city council to qualifying homeowners, council tenants, private tenants and tenants of Registered Providers (housing associations) to improve their living conditions and enable independent living.

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