Our latest annual report covers the housing service’s performance from April 2023 to March 2024 – the year we started to collect the Regulator of Social Housing’s new Tenant Satisfaction Measures (TSM), to assess how we are performing in providing quality homes and services.
Looking ahead, the council remains committed to ensuring that our service is delivering against the requirements of the Social Housing (Regulation) Act and that we are listening to you, our tenants to achieve that. We have a proud history of providing council homes and continue to plan for the future demands on our social housing stock.
Read on to see our TSM results and a detailed breakdown of how the housing service has performed between April 2023 and March 2024.
If you would like this information in another language or format such as large print, CD or Braille please visit www.norwich.gov.uk/Intran or call 0344 980 3333.
