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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Reliefs and exemptions

Discretionary relief

The council has discretion to grant relief on properties occupied by registered charities and certain non-profit making bodies.

Charity and registered community amateur sports club relief

Charities and registered community amateur sports clubs are entitled to 80% relief where the property is occupied by the charity or club and is wholly or mainly used for charitable purposes, or as a registered community amateur sports club.

We have discretion to give further relief on the remaining balance of the bill.

Non-profit making organisation relief

We have discretion to give relief of up to 100% of the rates on properties occupied by non-profit making organisations.

Apply for discretionary rate relief

Read the Discretionary Rate Relief Policy for full details of the scheme.

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