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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Single person discount

The full council tax bill is based on at least two adults living in a property.

If only one adult lives in a property, the bill is reduced by 25%. You may be able to claim single person discount if:

Apply for a single person discount

. You will need to provide:

  • the date from when you’ve lived alone at the address
  • your council tax account number

Apply for a single person discount

If you’re receiving benefits you may be eligible to apply for council tax reduction.

If you’re claiming housing benefit and someone has moved in or out of your household, you need to tell us about it as soon as possible, on the household change form.

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