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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

House exchanges

If you are a Norwich City Council tenant with a secure tenancy and considering a move, one option may be to exchange or swap your home with another council or housing association tenant (called a mutual exchange).

You may want to downsize or upsize to meet your family needs or move to be nearer to family/friends or work. Whatever the reason, a mutual exchange could be a fast and easy way to find a new home.

How to get started

Sign up on the House Exchange website where you can search for homes that match your requirements.

Register for FREE on House Exchange

Apply for an exchange

When you have agreed with all parties involved in the exchange that you want to go ahead and swap homes, all parties will need to complete the application form.

We will not consider any application until we have received a fully completed form from all parties.

Apply for a mutual exchange

We will confirm whether the exchange can go ahead within 42 days of receiving all completed forms.

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