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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Sheltered housing

About our sheltered housing schemes

We currently manage 26 sheltered housing schemes across the city, providing about 1,000 homes for older people.

Our schemes are made up of groups of flats or bungalows specially designed for people over the age of 60 who are able to live independently, but who would benefit from additional security and support.

Features of the schemes

  • A 24-hour emergency alarm system
  • Access to a dedicated support officer who will complete a welcome meeting with you to agree the level of support you need.
  • A team of officers which will provide housing management and tenancy advice.
  • Communal facilities such as a lounge, kitchen and laundry are available on most schemes.
  • An opportunity to join in, or help to plan, a range of social activities and events.

Other housing providers

A number of other housing providers also offer sheltered accommodation across the city. Once your application has been registered with us you will be eligible to apply for all of their available properties in addition to the council managed schemes.

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