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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Air Quality (Taxi and Private Hire Vehicles database)

From Monday 27 January 2020, Norwich City Council will start submitting taxi and private hire vehicle (PHV) licence information to the Department of Environment, Food and Rural Affairs (DEFRA).

This information will be submitted onto a database and retained for seven years.

We have a duty to provide this information to the government following the publication of a national plan to tackle roadside pollution and will be submitted under the Air Quality (taxi and private hire vehicles database) (England and Wales) Regulations 2019.

The database allows licensing authorities to clearly identify and charge (where appropriate) a taxi/PHV licensed by another authority which has entered or is moving around their Clean Air Zone (CAZ).

The data provided will be:

  • vehicle registration number
  • vehicle licence plate number
  • date the licence is valid from
  • date the licence expires
  • type of vehicle licence
  • whether the vehicle is wheelchair accessible vehicle 

Data protection

All data processing and sharing will be done in accordance with the Data Protection Act (DPA) and General Data Protection Regulations (GDPR).

Read our privacy notice for information about what we do with any personal data.

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