Thursday 02 September 2010

Contact us

There are lots of ways to contact Norwich City Council depending on the nature of your enquiry. Please look at the options below to see how we can help you.

• Do it online
• Give us feedback - We are listening
• Phone us
• Email us
• Visit us
• Write to us
• Contact your councillor

Do it online

Did you know you can access a range of our services directly online including paying your council tax and applying for a parking permit. Click here to find out more.

Give us feedback - We are listening

If you would like to give us a comment or compliment or make a complaint about any of our services, please fill in the online form by clicking here.

Phone us

Norwich City Council telephone number for all enquiries

You can contact us from 8am to 6pm, Monday to Friday on 0344 980 3333. There is also an out of hours service on this line for emergencies. Calls are charged as 01 or 02 numbers, depending on your phone package. This means you can use mobile or landline 'inclusive' minutes to call us for free.

There is a free phone connection for contacting our services at each of the neighbourhood offices and at the customer contact centre in City Hall.

Minicom users only
01603 212587 (8am to 6pm, Monday to Friday)

Telephone payment hotline
01603 212282 (24 hours, 7 days a week)

Antisocial behaviour hotline
01603 212100 (24 hours, 7 days a week)

Norwich Community Alarm Service (NCAS)
01603 213700 (24 hours, 7 days a week)

Reporting fraud
Norwich City Council: 0344 980 3333
You can contact us from 8am to 6pm, Monday to Friday.

National benefit fraud hotline: Free on 0800 854 440 between 7am and 11pm, 7 days a week.

Tourist Information Centre
01603 213999
April to October: Monday - Saturday 9.30am - 6pm, Sunday 9.30am - 2.30pm
November to March: Monday - Saturday 9.30am - 5.30pm

Email us

If you have not found what you are looking for and you would like to email us, then please fill in the form below so that we can deal with your enquiry.

Name*
Address
Postcode
Telephone
Email
Enquiry type*	Click Here Benefit (housing, council tax, fraud) Council tax (payment cards, address change), business rates Housing rents (incl statement requests, payment cards) Housing (repairs, homelessness and bidding) Parking appeals Waste and recycling Tourist Information Centre All other enquiries
Your enquiry*
Your account/reference number (if relevant)
Would you like a reply?	Yes No
How would you like us to reply?	Click here Email Telephone Post
In order that we can respond to you, please supply a valid email address, telephone number or postal address. If you have provided any personal information, please use the link below to read our Privacy policy.

Visit us

We have a number of neighbourhood offices in the Norwich area, and a customer contact centre at City Hall, where staff can help you with services, including:

• general housing advice
• benefits checking and verification
• council tax advice on waste, refuse collection and recycling services
• reporting antisocial behaviour and fly tipping incidents
• home options advice and assistance
• non-rechargeable repairs ordering
• use of free public telephone for contacting Norwich City Council services.

Please note that although payments cannot be taken at neighbourhood offices there are public access computers available for you to access the Do it online section on this website where you can make online payments.

Click here for addresses and opening hours of our customer contact centre and neighbourhood offices.

Neighbourhood housing surgeries
If you wish to discuss an issue or concern in greater detail, come to one of our weekly neighbourhood housing surgeries, held in various locations around the city, or get in touch with the customer contact team on 0344 980 3333 to arrange a home visit at a convenient time.

Click here for details about the neighbourhood housing surgeries.

Write to us

You can write to us at the following address:

Norwich City Council
City Hall
Norwich
NR2 1NH