You may receive text messages from us regarding your tenancy or your rent payments.
If you've received a text message that looks like it may have come from Norwich City Council, read this page to check if it really did come from us.
What texts about your rent from the council look like
The text message you receive about your rent will say:
Dear [Your name]
This is an important message about your tenancy with Norwich City Council.
Please click the link below for more information.
If you would like to confirm that this message is genuine, please visit the Norwich City Council website at www.norwich.gov.uk/TenancyTexts
Thank you,
Norwich City Council
[Link for you to click]
If you've received a text message you believe is suspicious
Don't:
- click on any links
- download any attachments
- reply
Do:
Email the income team at incomeofficer@norwich.gov.uk and we can confirm whether the text is genuine.
