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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Food waste

Items accepted in your food caddy

  • Leftovers from your meals.
  • Eggs – including shells.
  • All dairy products eg cheese.
  • Vegetables and fruit – raw and cooked.
  • Bread, cakes and other baked goods.
  • Meat – raw and cooked, including fat and bones.
  • Fish – raw and cooked, including bones and shells.
  • Rice, pasta and beans.
  • Tea bags and coffee grounds.
  • Cooking oil, lard and other fats – large quantities of cooking oil needs to be presented in a plastic bottle by the side of the food caddy.
  • Pet food.

Items not accepted in your food caddy

  • Packaging of any sort
  • Glass.
  • Other recycling.
  • Garden waste.
  • Straw or other animal bedding.

How to use your food caddy

  • Line your kitchen caddy to make it easier to transfer to the external food bin
  • Use a liner* in your kitchen caddy - this makes recycling much easier. Plastic bags can also be used - we encourage reuse such as those used for bread.
  • Put all your leftover, mouldy or out-of-date food in your kitchen caddy. No packaging please
  • When your caddy is full, tie the liner and put it in your external food caddy. 
  • External food caddies must be put out on the kerbside on your collection day. They are collected weekly.

*We are providing free liners for those on an individual wheelie bin service, if the crews have them. Please tie a liner to your external caddy on collection day to signal you need another roll. 

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